Q: What is your minimum order quantity (MOQ)?
A: For custom orders with logo or custom size/color, MOQ is 500 pieces per style. For stock boxes (no customization), MOQ is 10 pieces per style.

Q: Can I order a sample before placing a bulk order?
A: Yes. Physical samples are available within 7-10 working days. The sample cost is refundable when you place a bulk order.

Q: How do I add my logo?
A: Send us your logo file (AI, PDF, EPS, or high-resolution PNG). We offer embossing, debossing, foil stamping (gold/silver/rose gold), screen printing, and UV printing.

Q: What colors are available?
A: We offer 12+ standard colors (black, white, red, pink, blue, brown, rose gold, etc.). Custom Pantone color matching is also available.

Q: How long does production take?
A: Sample: 7-10 days. Mass production: 15-25 days after sample approval.

Q: Do you ship internationally?
A: Yes. We ship worldwide via air freight, sea freight, or express courier (DHL, FedEx, UPS).
Q: What is your return policy for custom boxes?
A: Custom orders are non-returnable. However, we provide a sample for approval before production to ensure you are satisfied with the quality.